This is assignment 3 for Unit 12
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Unit 12 Assignment 3 - The Tools And Techniques Of Technical Support
http://www.scribd.com/doc/82284159/Assignment-3-The-Tools-and-Techniques-in-ICT-Support
Tuesday, 21 February 2012
Assignment 2 - It's Magic 2
This is assignment 2 for Unit 12 (Also titled It's Magic) this comes in several parts all of which are listed below
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Unit 12 Assignment 2 It's Magic (pt 1)
http://www.scribd.com/doc/82278683/Assignment-2-Task-1-It-s-MAGIC
Unit 12 Assignment 2 It's Magic (pt2)
http://www.scribd.com/doc/82283769/Script-1
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Unit 12 Assignment 2 It's Magic (pt 1)
http://www.scribd.com/doc/82278683/Assignment-2-Task-1-It-s-MAGIC
Unit 12 Assignment 2 It's Magic (pt2)
http://www.scribd.com/doc/82283769/Script-1
Assignment 1 - It's Magic
This is Assignment 1 for unit 12
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Unit 12 Assignment 1 - It's Magic
http://www.scribd.com/doc/82278395/Assignment-1-It-s-Magic
hit the jump to follow the link
Unit 12 Assignment 1 - It's Magic
http://www.scribd.com/doc/82278395/Assignment-1-It-s-Magic
Wednesday, 4 January 2012
The Future of IT Technical Support
In this post I will be discussing the potential future of IT support
I feel the future of technical support is likely to become virtual based. This will lead to an increased amount of remote desktop like applications which will require an internet connection. In Britain at least, this could mean that the general speed of broadband connections will greatly increase, with more and more homes opting for a fibre optic connection. This would mean that an increasing amount of IT support technichians would be able to remain at home to complete tasks and be able to help more people rather than a limited amount, due to the fact that they must travel before being able to potentially solve a problem. This in turn should lead to a drop in the prices charged by IT support. More end users could progress thier own technical knowledge with time, due to being able to both see how the solution is found on thier own screen and through intense problem solving techniques that they may develop of thier own. It may just turn out that IT support is no longer such an essential component to the average computer system as the majority of end users have developed a much more well equipped knowledge base, leaving the current IT support generation to more pressing matters. This ultimately, could end up meaning that future IT is a much more polished and refined genre with more intuitive interfaces, better functionality and more impressive features. all of which is fully understood and utilized by the end user.
I feel the future of technical support is likely to become virtual based. This will lead to an increased amount of remote desktop like applications which will require an internet connection. In Britain at least, this could mean that the general speed of broadband connections will greatly increase, with more and more homes opting for a fibre optic connection. This would mean that an increasing amount of IT support technichians would be able to remain at home to complete tasks and be able to help more people rather than a limited amount, due to the fact that they must travel before being able to potentially solve a problem. This in turn should lead to a drop in the prices charged by IT support. More end users could progress thier own technical knowledge with time, due to being able to both see how the solution is found on thier own screen and through intense problem solving techniques that they may develop of thier own. It may just turn out that IT support is no longer such an essential component to the average computer system as the majority of end users have developed a much more well equipped knowledge base, leaving the current IT support generation to more pressing matters. This ultimately, could end up meaning that future IT is a much more polished and refined genre with more intuitive interfaces, better functionality and more impressive features. all of which is fully understood and utilized by the end user.
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